Is it possible to have a link in a survey open the messenger?

  • 25 February 2023
  • 1 reply

I'm setting up a survey to be used as our cancellation flow so that when someone clicks "cancel my plan" in their account the Intercom survey opens. In the intro screen, I first want to make them aware that they have alternatives to cancelling like pausing their plan. I have a link that says "Chat with someone now and I want that to open up the Messenger, ideally with a custom bot that I can set up that knows this is a cancellation request.


Best answer by Racheal 28 February 2023, 03:26

View original

1 reply

Userlevel 4
Badge +5

Hey @liz h​ Racheal from the support engineer team here👋 


While there isn't a built in way to use a hyperlink to open the Messenger, you could send the link to a specific page on your site and implement the Intercom('showNewMessage'); method on that page. This way when the user clicks on the link they will land on a page that has the Messenger already open. Some customers will create a blank page solely for the purpose of housing the Messenger for this use case. Using this method the Messenger will open as if a new conversation was just created.