Skip to main content
Answered

SSL Issue on fetching the URL under "js.intercomcdn.com" for "Open Form"

  • June 26, 2024
  • 1 reply
  • 108 views

Hello, Intercom community,

I have a workflow setup that uses “Open Form” feature. When a user uses this workflow on our React Native mobile application, the Link for the form fails to open. With the following SSL error. 

`GET https://js.intercomcdn.com/card-fallback.html?card_id=***&token=***`
`Error: write EPROTO 4431774456:error:100000f7:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER:../../../../src/third_party/boringssl/src/ssl/tls_record.cc:242:`

What do you suggest we do to resolve this issue? We are using `@intercom/intercom-react-native` version 7.1.3.

Screenshots:

Workflow
Android
iOS

 

Best answer by bernice

Hey @Reza Nehzati - it looks like this could be a duplicate post 👀 The team will be touch with you shortly via the Messenger!

View original
This topic has been closed for comments

bernice
Intercom Team
Forum|alt.badge.img+5
  • Intercom Team
  • July 1, 2024

Hey @Reza Nehzati - it looks like this could be a duplicate post 👀 The team will be touch with you shortly via the Messenger!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings