Error message when creating a tag

Question

Hello Everyone,I hope someone can help me with this question because I’m feeling a bit stuck.I’m trying to create a tag—sounds simple, right? Well, apparently not for me! 😅 Every time I click on the check mark to save it, I get an error message at the top that says, "The tag could not be saved."I’m sure I must be doing something wrong, but I can’t figure out what. If anyone can point me in the right direction or let me know what I might be missing, I’d really appreciate it.Thanks so much for your time and help! 😊

Graziela · Accepted Answer

Maybe try clearing the cache and then try again. If it doesn't work, the best thing to do iscontact support via chat😀

Alondra Pacheco de Anzaldua · Answer

Maybe try clearing the cache and then try again. If it doesn't work, the best thing to do iscontact support via chat😀Thank you, I was attempting to create the tag thru the app, but I will try it on the browser if that doesn’t work I might have to reach out.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded