Tired of getting customer messages that just say “It’s broken”? In this episode of Support Stack, Jen Weaver from Supportman shows Conor Pendergrast (CustomerSuccess.cx) exactly how they trained Fin to clarify error details before the ticket ever hits an agent.
We go behind the scenes in Intercom’s Fin guidance settings so you can see the wording, the workflow, and the real impact this setup has on reducing back-and-forth.
Practical, real-world Intercom examples — no theory, no fluff.
