Our 2026 Customer Service Transformation Report is out.
We surveyed over 2,400 support teams across industries to find out how they’re using AI, where it’s working the best, and how support operations are changing around it.
The report examines how AI is being used across support teams today, why adoption alone is no longer enough, and what deeper deployment looks like in practice for teams seeing stronger ROI and better customer experiences.
Download the report
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Customer Service Transformation Report 2026
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