“The confidence in Fin comes from the data. When you look at the numbers, you can’t really deny what’s happening.”
At Underdog, one of the fastest-growing fantasy sports gaming companies on the market, major player updates can trigger tens of thousands of customer inquiries within minutes.
Customer expectations are high, support has to handle daily volume surges in real time, and compliance isn’t optional. To meet growing demand without sacrificing quality, the team turned to Fin – not to replace their support team, but to help them scale smarter.
Andre Gamboa, Director of Customer Support, shares how Fin has helped Underdog:
→ Deflect 7,000+ tickets in 48 hours
→ Resolve inquiries at 2x the rate of previous workflows
→ Automate updates on withdrawals, deposits, and entry status
→ Ensure every response meets regulatory requirements
→ Reallocate agents to focus on high-value conversations
Before Fin, rapid growth meant hiring and training more agents. Now, Underdog can support their customers in real time, without scaling headcount at the same pace.
Watch how Underdog scaled support without compromising quality.