Integrate for Japanese

Question

When I checked the Japanese inquiries in Fin AI's Performance, I found that all the content is displayed in English even though customers wrote in Japanese. Can you change it to as it was written?Also, could you add a feature to filter and select only Japanese customers?When I search in Japanese in the content from Knowledge, the relevant items do not appear in the results. As my customers use only Japanese, I would really appreciate if you could solve this issue. Thank you.

Ebenezer.Laleye · Accepted Answer

Hi ​@Aki! Ebenezer here from Engineering Support👋.By default, when AI Inbox Translation is enabled, conversations you drill into from Analyze/Performance will be shown in your default or preferred language, with a toggle to view the original text per message. You can switch between translated and original directly in the conversation thread.Here are quick ways to keep content in Japanese:In any conversation, click the language label under a message (or the three‑dot menu) and select “Show original text,” or toggle “Translate conversation” off for that thread.If you always want to read Japanese in the original, add Japanese to “Languages you know” in Settings > Personal > Multilingual; messages in that language won’t be auto‑translated for you.You can also disable AI Inbox Translation for yourself (Personal settings) or at the workspace level if you prefer not to see automatic translations by default.

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