Hi, I am using the REST API to update conversation custom_attributes, and I see the conversation events showing up in the conversation view, however, the conversation attributes in the UI are not getting updated. I attached a screenshot as an example. When I retrieve the conversation from the API, I see that those custom attributes I updated are populated correctly. Has anyone encountered this before?

Hi @Thomas AguilarPaul here from weekend support engineering to help you out 🤝Can you reach out to Support through the Messenger and reference an open issue421356 that is open related to what you have shared above.

Is that still happening?Can you share your api call as curl maybe?You only have one set of those attributes right? If you click on “See all”, there are no more attributes with the same name? (I know, dumb question but I need to ask).Have you created and archived any of those attributes? Not that it should matter either.

Conversation custom_attributes not being updated in UI from API requests

Conversation custom_attributes not being updated in UI from API requests | Community

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