Hi,
I am using the REST API to update conversation custom_attributes, and I see the conversation events showing up in the conversation view, however, the conversation attributes in the UI are not getting updated. I attached a screenshot as an example. When I retrieve the conversation from the API, I see that those custom attributes I updated are populated correctly. Has anyone encountered this before?
Best answer by Paul Byrne
Hi
Can you reach out to Support through the Messenger and reference an open issue 421356 that is open related to what you have shared above.
+5Is that still happening?
Can you share your api call as curl maybe?
You only have one set of those attributes right? If you click on “See all”, there are no more attributes with the same name? (I know, dumb question but I need to ask).
Have you created and archived any of those attributes? Not that it should matter either.
Hi Steeve,
Thanks for replying. I’m still encountering the issue. Here’s the API using curl:
curl -X PUT -H 'Intercom-Version: 2.14' -H "Content-Type: application/json" -H "Authorization: Bearer [TOKEN]" --data '{ "custom_attributes": { "Jira ID": "123" } }' https://api.intercom.io/conversations/[Conversation ID]I don’t see duplicate attributes when I click on “See all” and I haven’t created and archived any of those attributes.
+5Very weird. You’re not looking at the ticket attributes on the right, right? I don’t think that’s the case because I see the “see all” link so I think it’s conversation attributes.
Have you raised this to Intercom via the widget? Somebody from support should be able to have a look. It looks like a nasty bug
Yea I believe I’m looking at the conversation attributes on the right.
I haven’t raised this via the widget, I can do so today. Thanks for helping out!
+6Hi
Can you reach out to Support through the Messenger and reference an open issue 421356 that is open related to what you have shared above.
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