Conversation statistics are null

Question

Hello support!When fetching a conversation using GET conversations/{id} or POST /conversations/search, the statistics fields are all null. I’m using version 2.10 but tried with 2.14 as well and it doesn’t work either. This is the object I receive  "statistics": {      "type": "conversation_statistics",      "time_to_assignment": null,      "time_to_admin_reply": null,      "time_to_first_close": null,      "time_to_last_close": null,      "median_time_to_reply": null,      "first_contact_reply_at": null,      "first_assignment_at": null,      "first_admin_reply_at": null,      "first_close_at": null,      "last_assignment_at": null,      "last_assignment_admin_reply_at": null,      "last_contact_reply_at": null,      "last_admin_reply_at": null,      "last_close_at": null,      "last_closed_by_id": null,      "count_reopens": 0,      "count_assignments": 0,      "count_conversation_parts": 7    }  My close is to know when was last time a conversation was closed and intended to use statistics.last_close_at

Steeve Cayla · Accepted Answer

​@haloqwantstatistics will only be populated once the customer replies. Before that, if there’s no customer reply and the conversation is closed, no stats will be populated.

Emilygav · Answer

Hey ​@haloqwant, Emily here from Support Engineering at Intercom 👋🏼Steeve is correct! But incase there is a user reply present, we currently do have the following bug open:Statistics object for closed conversations is empty for recent conversations, even when user reply is present.This seems to be affectingEU hosted workspaces.We currently have our engineering looking into this issue and we hope to address it soon.

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