Hello support!
When fetching a conversation using GET conversations/{id} or POST /conversations/search, the statistics fields are all null. I’m using version 2.10 but tried with 2.14 as well and it doesn’t work either.
This is the object I receive
"statistics": {
"type": "conversation_statistics",
"time_to_assignment": null,
"time_to_admin_reply": null,
"time_to_first_close": null,
"time_to_last_close": null,
"median_time_to_reply": null,
"first_contact_reply_at": null,
"first_assignment_at": null,
"first_admin_reply_at": null,
"first_close_at": null,
"last_assignment_at": null,
"last_assignment_admin_reply_at": null,
"last_contact_reply_at": null,
"last_admin_reply_at": null,
"last_close_at": null,
"last_closed_by_id": null,
"count_reopens": 0,
"count_assignments": 0,
"count_conversation_parts": 7
}
My close is to know when was last time a conversation was closed and intended to use statistics.last_close_at
