I’m fetching articles from Intercom using the API.
In the case where multiple help centers are present, how do I fetch the articles from only a specific help center and not all articles?
Alternatively, I am also open to fetching all articles but filtering them on the basis of help center.
How can I do this using the API?
Answered
Fetching articles from a specific help center using API
Best answer by Joseph S.
Hi there,
Afaik the cleanest way is via collections, since each collection belongs to one help center:
-
GET /help_centers/{id}/collections:lists collections for that help center -
GET /collections/{id}/articles: fetches articles in those collections
Alternatively, you could try fetching all articles (GET /articles) and filter by collection IDs that belong to your target help center.
Hope that helps!
+6Hi there,
Afaik the cleanest way is via collections, since each collection belongs to one help center:
-
GET /help_centers/{id}/collections:lists collections for that help center -
GET /collections/{id}/articles: fetches articles in those collections
Alternatively, you could try fetching all articles (GET /articles) and filter by collection IDs that belong to your target help center.
Hope that helps!
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.