Fetching articles from a specific help center using API

Question

I’m fetching articles from Intercom using the API. In the case where multiple help centers are present, how do I fetch the articles from only a specific help center and not all articles? Alternatively, I am also open to fetching all articles but filtering them on the basis of help center. How can I do this using the API?

Joseph S. · Accepted Answer

Hi there,Afaikthe cleanest way is via collections, since each collection belongs to one help center:GET /help_centers/{id}/collections:lists collections for that help centerGET /collections/{id}/articles:fetches articles in those collectionsAlternatively, you could try fetching all articles (GET /articles) and filter by collection IDs that belong to your target help center.Hope that helps!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded