I’m fetching articles from Intercom using the API.
In the case where multiple help centers are present, how do I fetch the articles from only a specific help center and not all articles?
Alternatively, I am also open to fetching all articles but filtering them on the basis of help center.
How can I do this using the API?
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Hi there,
Afaik the cleanest way is via collections, since each collection belongs to one help center:
-
GET /help_centers/{id}/collections
:lists collections for that help center -
GET /collections/{id}/articles
: fetches articles in those collections
Alternatively, you could try fetching all articles (GET /articles
) and filter by collection IDs that belong to your target help center.
Hope that helps!
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