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How to track emails sent from the API?

  • November 18, 2021
  • 2 replies
  • 328 views
D

Hi,

We successfully integrated the messages API to send emails through Intercom from our app.

 

Now I'm wondering if there is any way to track these emails, like you can do on Intercom Web Interface messages:

image 

Thanks in advance.

Best answer by Aparna

@diego r​ At the moment the only way to track the message sent by API is by grabbing the message id that is returned in your API response and search for Message based on the id in UI. I know this is not a ideal workaround.

2 replies

A
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  • AparnaEmployee
  • Employee
  • Answer
  • November 23, 2021

@diego r​ At the moment the only way to track the message sent by API is by grabbing the message id that is returned in your API response and search for Message based on the id in UI. I know this is not a ideal workaround.

D
  • Diego R
  • Author
  • New Participant
  • November 24, 2021

Thanks for the reply Aparna.

It would be lovely if this feature could be implemented in the future.

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