Intercom Fails After Login Without Reload

Question

We are experiencing a critical issue with Intercom integration in our web application.After a user logs in without a full page reload, the Intercom widget appears and lists existing conversations. However:- Existing conversations cannot be opened- Creating a new message often fails- Network tab shows intermittent 403 Forbidden errors with the message: “App suspended”- - Specifically on requests to: POST /messenger/web/conversations/:idIf the user reloads the page after login, everything works as expected:- Conversations open normally- New messages are sent successfullyContext:- We are using the react-use-intercom package for frontend integration.- The app performs a soft reboot after login (without reloading the browser tab). Call shutdown and boot with intercomUserJwt then- When I had this issue it was always because the app_id passed was 'undefined'We are unsure whether this issue originates from the `react-use-intercom` package or from Intercom itself.If you have any suggestions on how to fix this problem, kindly let me know.

Paul Byrne · Accepted Answer

Hey ​@Toan NguyenPaul here from support engineering to help you out 🤝Quite a clear error there, 403 suspended. Is your account active without any interruptions in general?

Toan Nguyen · Answer

Hey ​@Toan NguyenPaul here from support engineering to help you out 🤝Quite a clear error there, 403 suspended. Is your account active without any interruptions in general?​@Paul ByrneYes sure. I’ve noticed thatI had this issue it was always because the app_id passed was 'undefined' in the/messenger/web/conversations/:id API.

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