Hi everyone,
We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, this separation often results in missing critical details during lead handoffs.
Has anyone found a good solution to keep conversation context intact, either through automated integration or streamlined manual processes? I'd appreciate any tips or recommendations you might have!
Answered
Any efficient methods to transfer conversations from Intercom to HubSpot?
Best answer by Elijahstownton
The built-in integration between Intercom and HubSpot works okay, but it won’t include your full conversation history or custom fields.
Another way could be building your own API integration, though that takes more setup and maintenance. A simpler route might be using a third-party tool like Skyvia to automate syncing and preserve more context without extra hassle. It mostly depends on your team's resources and needs
+2Hi Jiohn!
John, there's a guide on the HubSpot page about the integration at this link: . It includes a video demo that might help you.
And there's always the possibility of building a custom solution using the API—leveraging Intercom's /conversations endpoint and checking HubSpot's parameters to map the data accordingly.
Hope this helps :)
+1The built-in integration between Intercom and HubSpot works okay, but it won’t include your full conversation history or custom fields.
Another way could be building your own API integration, though that takes more setup and maintenance. A simpler route might be using a third-party tool like Skyvia to automate syncing and preserve more context without extra hassle. It mostly depends on your team's resources and needs
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