Error message in WIX.

Question

Hello. I am just starting with Intercom. I integrated into our WIX webage. It seems like it is working in WIX. It shows up on the website. However, when I send any message, I get the following error. What is the fix? Thanks

Cam G. · Accepted Answer

Hi @Murat Kilci-- Cam from the Intercom Support Engineering team here👋This type of error often occurs when there’s an issue with identifying the end-user thats sending the Message.Presuming that you’re interacting with Messenger as a logged-in User -if youhave the“Enforce Identity Verification” capability switched “On” for your website and/or mobile app (which we STRONGLY recommend you do - setup details here), but the Intercom installationbeing used in the platform where you’re interacting with Messenger has not been setup to handle the Identity Verification process for logged-in Users then it can result in this type of error.I’d suggest checking these details within your Workspace Settings, and in the integration/installation being used in your site to confirmif things are setup as needed👍

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded