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Error message in WIX.

  • June 29, 2023
  • 1 reply
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M

Hello. I am just starting with Intercom. I integrated into our WIX webage. It seems like it is working in WIX. It shows up on the website. However, when I send any message, I get the following error. What is the fix?

 

Thanks

Best answer by cameron.gumley

Hi @Murat Kilci -- Cam from the Intercom Support Engineering team here 👋

This type of error often occurs when there’s an issue with identifying the end-user thats sending the Message.

Presuming that you’re interacting with Messenger as a logged-in User - if you have the “Enforce Identity Verification” capability switched “On” for your website and/or mobile app (which we STRONGLY recommend you do - setup details here), but the Intercom installation being used in the platform where you’re interacting with Messenger has not been setup to handle the Identity Verification process for logged-in Users then it can result in this type of error. 

I’d suggest checking these details within your Workspace Settings, and in the integration/installation being used in your site to confirm if things are setup as needed 👍

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    • Cam G.Employee
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    • 109 replies
    • Answer
    • June 30, 2023

    Hi @Murat Kilci -- Cam from the Intercom Support Engineering team here 👋

    This type of error often occurs when there’s an issue with identifying the end-user thats sending the Message.

    Presuming that you’re interacting with Messenger as a logged-in User - if you have the “Enforce Identity Verification” capability switched “On” for your website and/or mobile app (which we STRONGLY recommend you do - setup details here), but the Intercom installation being used in the platform where you’re interacting with Messenger has not been setup to handle the Identity Verification process for logged-in Users then it can result in this type of error. 

    I’d suggest checking these details within your Workspace Settings, and in the integration/installation being used in your site to confirm if things are setup as needed 👍

    Support Engineer || Intercom


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