We’ve installed Salesforce App in our Intercom and have created a custom form so that users can create cases from Inbox. However here we’re facing a difficulty as we need to tag an opportunity lookup as well while creating a case in our Salesforce org. But in the custom case form , only text and picklists are available, not able to add lookup. Please help in identifying an option to fetch and add opportunity lookup as well.
Best answer by Racheal
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