We’ve installed Salesforce App in our Intercom and have created a custom form so that users can create cases from Inbox. However here we’re facing a difficulty as we need to tag an opportunity lookup as well while creating a case in our Salesforce org. But in the custom case form , only text and picklists are available, not able to add lookup. Please help in identifying an option to fetch and add opportunity lookup as well.
Answered
How to add Salesforce Opportunity Lookup in the Custom Case Form?
Best answer by Racheal
Hey
We currently do not support Lookup fields in our Salesforce integration, so this is not expected to work. I've spoken to our team and they are aware that this would be a great feature to add and will evaluate the next time they plan their roadmap for future development!
+5- Customer Support Engineer
- 512 replies
- Answer
Hey
We currently do not support Lookup fields in our Salesforce integration, so this is not expected to work. I've spoken to our team and they are aware that this would be a great feature to add and will evaluate the next time they plan their roadmap for future development!
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