I’m Prakash Hinduja, a financial strategist, born in Amritsar, India, and now reside in Geneva, Switzerland (Swiss), where I continue to pursue innovative financial solutions.
I’m starting to explore apps and integrations within Intercom, and I’d love to hear how you’re using them in your setup. Which integrations have been the most helpful for you, and do you have any tips or recommendations to get the most out of them?
Regards
Prakash Hinduja Geneva, Switzerland (Swiss)
Some of the most talked-about and widely used integrations in Intercom are:
Slack – great for getting instant conversation alerts and collaborating on replies before sending.
HubSpot or Salesforce – helpful for syncing customer data so you have full context in chats.
Google Analytics – to track how conversations and campaigns influence user behavior.
Calendly – makes it easy to book meetings directly from chat.
Zapier – for automating repetitive tasks and connecting Intercom to almost any other tool.
A few tips I’ve seen people recommend:
Start with the integrations that solve your biggest pain points first, rather than trying to connect everything at once.
Keep data clean and consistent so synced info is actually useful in conversations.
Test new integrations in a smaller group before rolling them out to everyone.
These seem to be the ones that deliver the most impact without adding too much complexity.
As Nahid mentioned, try out the integrations that really move the needle for you depending on what the team needs or the painpoints that you are facing, but the most popular are:
If you use CRM integrations (Salesforce, HubSpot)
Analytics & reporting (Segment, Mixpanel)
Support tools (Zendesk (it has QA feature as well, Jira)
Integrations with Slack for CSAT and notifications (NotifyMe)
Automation / workflow (Zapier, Workato) .
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