Hi everybody, we are integrating Intercom with two of our custom built applications. In these two applications we have built the standard integration with Intercom. When I sent a banner or chat from Intercom to these applications, they only appear within these applications when I do a refresh. Of course this is not the behaviour that we want: we want our users to directly see the banner/chat in the applications. Both applications a web based cloud native. It seems that the push mechanisme does not work. What are we doing wrong?
Answered
Push and integration with Intercom
Best answer by Nathan Sudds
It’s possible this maay be to do with a conflict with your application and Intercom’s widget as well, I would recommend opening up the Developer Console if you can do this in the webapp version and see if any errors popup there as well.
Hope this helps you get some more answers to your issue here.
+7
It’s possible this maay be to do with a conflict with your application and Intercom’s widget as well, I would recommend opening up the Developer Console if you can do this in the webapp version and see if any errors popup there as well.
Hope this helps you get some more answers to your issue here.
Hi
It’s indeed a Single Page App based on React. We use the IntercomProvider from the ‘react-use-intercom’ package with the following config:
<IntercomProvider
appId="our-app-id"
autoBoot
shouldInitialize={true}
autoBootProps={{
hideDefaultLauncher: true,
alignment: 'right',
languageOverride: 'en',
email: 'johan@doe.nl',
userId: 'abc123',
name: 'Johan Doe',
userHash: 'some-hash',
}}
/>This seems to be working fine, no errors in the console and messages appear on page load. Weird thing is that if we send messages from the ‘outbound’ section, a page reload is required to show message. If we send a message directly from the ‘contacts’ section to a specific person, it does popup instantly.
Hi
Would be great if you could find the time to have a look at this! We are in a project where we are going to decide if we will be using Intercom or not. Thx for you help!
Have a nice weekend!
Jorgen
+7
We definitely don't want this to prevent you from using Intercom it's probably a quick fix once someone can see it in action.
My calendar link is in my signature here, or send me a DM and we can try to connect
+5- Intercom Team
- 82 replies
Hey
Thanks for reaching out. What you’re seeing banners or chats only showing after a page refresh usually means the Intercom Messenger isn’t staying active between page views. This is common in single-page or cloud-native apps where the page doesn’t fully reload.
Can you:
-
Call
Intercom('boot')once when the app loads -
Then call
Intercom('update')on every route or view change
This ensures Intercom stays connected and messages appear in real time without needing a refresh.
Let me know if you're using a framework like React or Angular I can share an example specific to that setup!
Hi
Please refer to my previous post in this thread to see how we set things up in our application. There are no route changes involved in our current setup. It’s a SPA where the user stays on one page. The assumption is that the provider with autoboot should be sufficient.
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