Webhooks for checking Linear tickets

Question

Hi Team,Is there a way / specific webhook one could use to subscribe to events when a Linear ticket is created from an Intercom conversation? I was unable to identify any specific one - as far as I can tell the only way to check from Intercom side is to loop through the conversation parts looking for the note signifying the connection.Thank you in advance!

smithalex · Accepted Answer

Hi! You're right — currently, there isn’t a specific webhook from Intercom that directly notifies when a Linear ticket is created (checkout). The common workaround is to scan conversation parts for the note indicating the ticket creation. Alternatively, if you're using a custom integration, you might be able to trigger a webhook from the point where the ticket is created. Hope that helps!

Jacques Reynolds · Answer

Hey ​@Balázs Hrivnák👋 Jacques here from Intercom Support. I hope all is well today!When you say a ‘Linear Ticket’, are you referring to a ticket created in Linear or something else? I’m not aware of any integrations we have for this. Would you be able to provide some clarity on what you mean there?However, just to note - You do have access to webhook events that canhelp you detect when tickets arecreated in Intercom:ticket.created- This webhook fireswhenever a ticket iscreated in Intercom, regardless ofhow it was created.ticket.note.created- Thisfires when notes are added to tickets, which could be useful for detectingwhen Linear-related notes are added.Here are our docs on Webhooks.Hope this helps! Let me know if you have any further questions👍

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