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Webhooks for checking Linear tickets


Hi Team,

Is there a way / specific webhook one could use to subscribe to events when a Linear ticket is created from an Intercom conversation? I was unable to identify any specific one - as far as I can tell the only way to check from Intercom side is to loop through the conversation parts looking for the note signifying the connection.

Thank you in advance!

Best answer by smithalex

Hi! You're right — currently, there isn’t a specific webhook from Intercom that directly notifies when a Linear ticket is created (checkout). The common workaround is to scan conversation parts for the note indicating the ticket creation. Alternatively, if you're using a custom integration, you might be able to trigger a webhook from the point where the ticket is created. Hope that helps!

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Jacques Reynolds
Intercom Team
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Hey ​@Balázs Hrivnák 👋 Jacques here from Intercom Support. I hope all is well today!

When you say a ‘Linear Ticket’, are you referring to a ticket created in Linear or something else? I’m not aware of any integrations we have for this. Would you be able to provide some clarity on what you mean there?

However, just to note - You do have access to webhook events that can help you detect when tickets are created in Intercom:
  • ticket.created - This webhook fires whenever a ticket is created in Intercom, regardless of how it was created.
  • ticket.note.created - This fires when notes are added to tickets, which could be useful for detecting when Linear-related notes are added.

Here are our docs on Webhooks.

Hope this helps! Let me know if you have any further questions 👍

 


Thank you for your answer. I am referring to a ticket created in Linear from an Intercom conversation using the existing integration between the two platforms that we use extensively. Sadly we were unable to find a simple way to get only Intercom conversations that have a linked Linear ticket and instead switched to using Linear webhooks to check new issues with an attached Intercom link and getting the conversation ID from the url. It would be a nice functionality though to be able to see at least a list of applications/integrations that are associated with given conversations.

 


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  • June 19, 2025

Hi! You're right — currently, there isn’t a specific webhook from Intercom that directly notifies when a Linear ticket is created (checkout). The common workaround is to scan conversation parts for the note indicating the ticket creation. Alternatively, if you're using a custom integration, you might be able to trigger a webhook from the point where the ticket is created. Hope that helps!


Thank you!


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