Connecting our custom MCP server to help Fin answer questions | Community
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We are a SaaS company, and have deployed Fin to only half of our user base (which has been very successful to date). We have yet to deploy to the other half (mostly enterprise users) because they each have very unique account settings/configurations. The general content on our help center that supports Fin does not account for each of these unique instances, and would provide incorrect/misleading answers for these users.

It would not be scalable/manageable to generate unique content/tagging for each account with their unique settings, so we were excited about the possibility to connect Fin to our custom MCP server to gather contextualized information for users on common queries and answer accordingly. (Discussed here: https://www.intercom.com/help/en/articles/11461635-powering-fin-with-your-external-tools-using-mcp-connectors)

However, we can’t find a ton of information on connecting to a custom MCP server rather than using one of the templated options (Stripe, Shopify, Linear). The above doc is the extent of it. Wondering if anyone has explored this option, completed the connection successfully, has other suggestions about how we can go about offering more customized answers for users based on their settings in our internal system. 

Hi ​@Bailey Schramm Seán here from the Intercom engineering support team 👋

For custom MCP server to be used the request needs to be made through our support team. They will require the following:

  • your MCP client's redirect URL
  • a description of what your agent would do
  • App ID of your workspace

I have forwarded your issue to the Customer Support team on your behalf using the forum ticket escalation feature, the team will get back to you as soon as they can. Thank you!

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