Are archived users counted in Billing?

Question

Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!

Eric Fitz · Accepted Answer

Hey @suresh​&#128075; archiving users will only reduce your bill on some of our older legacy pricing plans. You appear to be on just such a plan!When you archive contacts, the billing page will be updated with the new count within 24 hours. Looking on our backend, I can see that the reduction in contacts is reflected for your workspace.

Suresh · Answer

Hey Eric - I appreciate your quick response. Your answer solves my problem. I'll update you, in case, I have any further questions. Have a nice day! Cheers

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