Is there any roadmap for being able to add multiple email addresses to a contact?We integrate with Hubspot and we can merge profiles together in the console along with being able to have multiple email addresses for the same contact. The issue we are facing is that we have someone reach out to us who isn't authenticated and they enter their email address, it's different to the one they authenticate with and it creates a lead profile. Or the send us an email or they reply to an email in a thread from a different email address. It creates them as a lead.We can have some users with 4 different email addresses, but they're the same person representing different brands. We treat them as 1 user in our platform also.Intercom counts them as 4 people towards your contacts and also holds it for 90 days since the last contact which means we end up using more contacts than we really are. It would be handy if you can identify them in the console and hit a merge function, the same way Hubspot does to pull them into 1 contact. And also have the additional email addresses recognised if the user were to contact you via any one of those.

Hello @michael j11, It's definitely an interesting case to discuss.The main idea why Intercom counts 1 e-mail address, is that to avoid duplicates during outgoing sending;Imagine: You sent the reply or outgoing e-mail to the customer if there were 4-5 e-mails - One customer will get this four times and that's not the correct working flow.On the other side, your point when customers send you an e-mail and it's showed as a lead makes the case a little bit different. What if customers really have 2-3 e-mails and when they sending you an e-mail you want to see them as authorized ones to quickly provide support.It's something that Intercom should work on.In my opinion, there should be a Main e-mail address and an external option. Outgoing e-mails should be sent to the Main address but Incomgin e-mails need to appear as a customers.Hope someone from Intercom will see this feedback.Nice catch!

@eric f11, It's a really good feedback

Can I add multiple email addresses to one contact & manually merge duplicates?

Can I add multiple email addresses to one contact & manually merge duplicates? | Community

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