How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?

Just got the confirmation from the support that it is not possible to:Prevent agents to access the Contacts sectionPrevent certain user attributes to be visible to all agents...I was expecting the 2nd is not possible (or that it is in some higher subscription plan) but not that the 1st thing is not possible - that's kind of an essential feature for privacy-sensitive services. You just do not want agents to browse through the whole user database and see all the attributes, all the conversations...

Hello @user955, Afraid, there no such option to hide user contact details. If you hide customer details, how do operators solve user problems?A workaround here, you can use Slack <> Intercom integration - There not so much information showed up.My advice will be to make a good contract with temp. agents and give them the ability to see Customer Name, e-Mail, Phone.Without this information how agents can handle customer issues or call them by name?

Can I hide contact information from teammates?

Can I hide contact information from teammates? | Community

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