leadcustomeruserteammateadmin,contact

You forgot visitor :) Teammate = Admin = A member of your Intercom workspaceContact = superset of Lead or User/CustomerA visitor is someone who visits your websites but doesn't interact with Intercom.A lead is a visitor who interacted with Intercom.A user is a lead that Signed up (logged in or registered for your service, they were identified via user_id parameter)