Does anyone use Intercom within Customer Care also as a CRM-system?

Question

We currently use Intercom for incoming messages via the chat, answering incoming emails and for sending outbound communication. Currently we are searching for a CRM-system for Customer Care. We want to track calls (not handled via Intercom), specific information to the customer, personal meetings with the customer. Has anyone experience with these topics? Thanks!

Anonymous · Accepted Answer

Hi @poldi​&#128075; Some of our customers like to use an app that integrates with Intercom for phone or video calls. You can find a list of them here in our App Store. For meetings, you could use Google Calendar or Outlook Calendar, or Get a Demo. Another Interconnected user might have some more advice on which is the best CRM-system or app as well. &#128522;

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