Hello, team. I would like to find a way to monitor specific tags. Which users got tagged, by whom (specific agent, bot, series). As I can see, the information about who and when set the tag is available in intercom, but I cannot find any way to filter this info. I checked the teammate logs (there is no Tag-related activity written there).And of course the standard "People" section. Filter "tag" only work as yes/no attribute. Perhaps anyone got an insight on this? Thank you in advance

Hey @denis t👋 This isn't possible through the UI but I wanted to share some DEV information that might help you. The contact object here will reflect which tags have been applied to a user, but they won't have the data about who applied them and when.You can also listen for the user.tag.createdwebhookto figure out when they were tagged, example payload for thathere(but just for conversations tagged after they start listening for the webhook).You won't be able to find out who tagged the contact, through the API. Hope this helps a little 😊

Hi @denis t,Have you checked Reports -> Customer Support -> Conversation tags?

How can I build a report about which user tags were applied, by whom and when?

How can I build a report about which user tags were applied, by whom and when? | Community

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