How can I track inbound phone calls?

Question

We are using Intercom for Chat- and E-Mail based customer support. Some of our clients are still calling us by phone - and I would like to track these calls in Intercom, too. Is there a way to create a new "fake-conversation", in which i could track my phone call:who calledwhat was the date/time of the callwhat was the content of the callthis would allow me to (hopefully) have a detailled reporting about our support cases - including phone calls. has anyone ever done something similar?

Racheal · Answer

Hey @michael h17​Racheal from the support engineer team here&#128075; Have you checked out any of our phone call apps on Intercom from the Intercom App Store in thePhone & Videocategory? With some of these apps they will automatically link a conversation to a call by using our API to leave a note. For example this is what that would look like with AirCall:﻿

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