Hello there,we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ? Best regards,Ludovic

Hi Ludovic!I think that this is possible through the "Conversations" tab in Intercom:Reply to messages through the conversation feedHopefully, that works for you!Cheers,Adam

How could you create conversations from our internal clients from same domain mail ?

How could you create conversations from our internal clients from same domain mail ? | Community

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