We have the Salesforce app, and all our clients have accounts in Salesforce, but you can only sync data to salesforce accounts via companies. All our contacts in intercom are either leads or users. So how do convert users to companies in order to sync data?

Hey @Cassandra D12It’s not possible to convert a user/lead/contact to a Company for the purpose of syncing them across via Salesforce.I would have to recommend that you attach a Company to a user/lead/contact in Intercom in order to sync data from that company to Accounts in Salesforce.The mapping is in place for Company > Accounts because we felt those entities best aligned with one another!

How do I change users to companies?

How do I change users to companies? | Community

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