How do I track that a user unsubscribed? | Community
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How do I track that a user unsubscribed?

  • January 11, 2023
  • 1 reply
  • 170 views

How to track that user unsubscribe (or blocked) mobile push for App through Intercom?

Best answer by Racheal

Hey @dmitry k​ Racheal from the support engineer team here👋 

 

Filtering your contacts by enabled_push_messaging is false will show you everyone who denied mobile push sending. This will not include users who haven't been asked yet. To find users who haven't been asked yet you would need to search by enabled_push_messaging is unknown:

Screenshot 2023-01-12 at 5.52.55 PM 

1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • January 12, 2023

Hey @dmitry k​ Racheal from the support engineer team here👋 

 

Filtering your contacts by enabled_push_messaging is false will show you everyone who denied mobile push sending. This will not include users who haven't been asked yet. To find users who haven't been asked yet you would need to search by enabled_push_messaging is unknown:

Screenshot 2023-01-12 at 5.52.55 PM