We are a remote company, and this feature being turned on by default (rather than Opt-In) has created issues for our team members feeling uncomfortable because customers have found them on Twitter/LinkedIn.

As part of the training and induction to Intercom we have the team go through process of removing stuff like last name from the intercom user / email, upload an avatar (either personal or a generic cartoon image - like the one i got on here), opt out of the location details and update their role.Usually at this point we also remind and train them on the bizarre way mode = on (versus Available being On which seems more intuitive).I have found this gives them some personalisation and gets the outcomes desired.

Most of our team members have opted out. I agree it would be nice to have the capability to Opt in OR to be able to control this setting for all team members (easily turn it off/on for everyone).

How do you handle the Public Profile showing your team member's location by default?

How do you handle the Public Profile showing your team member's location by default? | Community

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