How do you handle wanting to see user events at a company level?

Question

Hey folks, looking for some advice here and will give a use-case to help for context. We have payments built into our app and a user might start the "payments onboarding wizard" (to set up payments in their account) but abandon it half way through. We have set up user events to help us track that, however I want to be able to see that at a company level, so that we can easily track how many companies have abandoned the payments setup. if i only have it at a user level, then the number of companies is diluted in the information if more than one person from the same company has  fired that event. realize I can export to clean the list but I'd love to do it in the UI instead...  I assume the only way to actually handle this is to create a corresponding company attribute? Would love to know how others have handled this.

Roy · Accepted Answer

Hi @tom m14​, you are right and you should create a company data attribute and send data to Intercom.

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