How to use an IVR system ("press 1") on outbound calls without a dialer?

Question

We currently have several clients whose phones require pressing 1 or 2 in order to connect. On Intercom Help Desk we are unable to use these functions which means we aren’t able to connect. How do we make this work for our outbound calls? All articles about IVR systems on Intercom pertain to inbound.

Jacob Cox · Accepted Answer

Hi @Kirsten Nelson!Currently it’s not possible to handle this type of scenario with the Outbound phone feature. I do know that our team is working on adding a Dialer feature to our Phone product some time mid-year. These roadmap estimates do have a tendency to change as the dates approach, but it’s something that is definitely on our team’s radar!Thanks for reaching out about that!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded