How to use the custom attribute List format

Question

When adding a custom attribute there is a format option called  'List'. Is there any documentation on what it is for and how to use it and I can't seem to find any. Thanks!

Taylor J · Accepted Answer

Hi, whether or not you choose 'list' as a format option for your attributes depends on what kind of data you want to capture. E.g. if you want to capture a data point like "Urgency," you will have a predefined list of urgency levels that could be selected such as high, medium, and low. Using the 'list' format also ensures you're capturing that data consistently. In other words there is no room for human error such as typos, various wording, etc. Going back to the urgency example, if this attribute were in text format instead, it could result in an array of different urgency terms being used across the team without clear definition of what each one means. (urgent, non-urgent, nonurgent, low, medium, med, high, critical)If you're capturing a data point that has a lot of variance, then you'd want to use a format that has an open field like 'text' or 'number'.

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