Hello Support,
We have run into a recurring issue where customer company names are not being auto-filled in the drop-down box at the top of tickets, despite the ticket having a “Company details” association in the side menu. It seems like the problem is Intercom automatically associating our own company with the ticket, causing two values to appear in the company drop-down box, meaning none of them get selected by default.
Is this expected behavior, and is there a solution / workaround to prevent this from happening?
Question
Intercom not auto-filling company name in tickets
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