In my company, sometimes there are a lot of new leads to response and, at the end of the day, there may be a few pending answers. So, what I'm looking for is a way to sum up all leads without teams response, preferably by email, to read it next day.
+5Hello @user639 ,
How about creating a Team and set-up balanced assignment rules?
- Assign new conversation to that team based on automation rules;
- Turn-on balance assignment for that team;
In this way, new conversations will be assigned to a specific team member, based on balance assignment and non-unswered conversations will stay in the team inbox.
Is this what you are looking for?
Hi @roy s11
So, this helps mostly, thanks! But I'm still with the doubt about if I can notify my team by email about the number of non-answered conversations, despite they appear on the team inbox.
Is this possible?
+5@user639 , You can schedule a team open conversation report and get this via e-mail.
Go to Reports -> Customer Support -> Conversations -> Schedule:
Set-up schedule reports:
I hope this will be helpful
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