Is there a way to collate all new leads in a day?

Question

In my company, sometimes there are a lot of new leads to response and, at the end of the day, there may be a few pending answers. So, what I'm looking for is a way to sum up all leads without teams response, preferably by email, to read it next day.

Roy · Accepted Answer

@user639​, You can schedule a team open conversation report and get this via e-mail.Go to Reports -> Customer Support -> Conversations -> Schedule:Set-up schedule reports:I hope this will be helpful

Roy · Answer

Hello @user639​, How about creating a Team and set-up balanced assignment rules? - Create a team like Sales;- Assign new conversation to that team based on automation rules;- Turn-on balance assignment for that team;In this way, new conversations will be assigned to a specific team member, based on balance assignment and non-unswered conversations will stay in the team inbox.Is this what you are looking for?

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