Hey all! First post here. So here is my situation: One of our users is named John Michael LastName - "John Michael" being their full first name. We send a lot of outbound messages (emails, posts, etc.) and use the First Name token to pull in everyone's first name in our greeting. Unfortunately, for this user, it is just pulling in "John" every time. This user has written us back multiple times letting us know their full name and that they would like to be addressed as such (understandably!). So, I am wondering, is there any way we can explicitly set in Intercom that their first name is "John Michael" and NOT "John"? Thanks in advance! 🙂

Hey @cheyenne👋 Intercom recognises the first name as the first word before a breaking space in the string value of the "Name" attribute.If you want "John Michael" to be the first name, you'd need to update the value of the attribute to include a non-breaking space between "John" and "Michael", and a breaking space between "Michael" and LastName.I hope this makes sense (it was a bit of a head scratcher for me when I first came across it in my Support days!) but feel free to come back to me if you'd like me to elaborate further.

Hi @eric f11- thanks for the info! I'm glad to know it's possible to do this.However, I'm not quite sure how to enter a non-breaking space there. Would this need to be done via import?

Is there a way to explicitly set the First Name for a contact?

Is there a way to explicitly set the First Name for a contact? | Community

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