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Language_override

  • October 17, 2025
  • 1 reply
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I want to use the REST API to update a contact's language_override, but it seems that it’s not working. Can I update a contact’s language_override using the API: PUT https://api.intercom.io/contacts/:contactId?
 

Best answer by Steeve Cayla

​@robin.nguyen I know it seems counter intuitive but you can’t. I guess you can vote for it here (I’ll do it as well), but in the meantime, the best way would be to create another attribute (say custom_language) and to use this custom_language as a branch in a workflow to then apply a “language override” action. 

 

1 reply

Steeve Cayla
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  • Steeve Cayla
  • Innovator ✨
  • 63 replies
  • Answer
  • October 21, 2025

​@robin.nguyen I know it seems counter intuitive but you can’t. I guess you can vote for it here (I’ll do it as well), but in the meantime, the best way would be to create another attribute (say custom_language) and to use this custom_language as a branch in a workflow to then apply a “language override” action. 

 

https://www.intuitive.cx - You can thank me by voting for this feature: https://community.intercom.com/ideas/ability-to-change-team-inbox-members-through-rest-api-10997


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