Hi, The Last Seen property does not show the correct time when listing the users. As we can see from the screenshot. There is a green circle which means the user is currently online: If I open a user profile, the field last Seen says the correct thing: Just now : For the same user there is also a problem that he does not receive a Post message from Intercom, even if he was really logged on the page. I'm thinking if that could be the reason that his data are not properly updated by Intercom... Could you please explain why the date is not updated?Thank you.

Really not sure what could cause this. It may be worth sending Intercom a message to see if they can look into this from their end.

Never seen this issue. I know that the Just now system can be a bit temperamental. However, I've never seen it show different values like that. Are you sure you're looking at the same user?

LastSeen Property Seems to Not Be Updated

LastSeen Property Seems to Not Be Updated | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded