Location Object of Contacts

Question

We are new integrating Intercom with our systems. Right now having problems with location object... Where can i get some list of valid (countries, regions, cities) in order to map correcctly?

Emilygav · Accepted Answer

Hey ​@Allan Calvo! Emily here from Support Engineering at Intercom 👋🏼Thanks for your question,happy to help clarify how Intercom handles location data!Intercom automatically populates a contact’s country, region, and city based on their IP address using MaxMind. In newer responses you’ll also see country_code and continent_code. Older APIs may still show the legacy location_data fields.Because these values come directly from MaxMind and reflect real-world geography, Intercom doesn’t use a fixed list of “allowed” locations. If you need a reference set, you can:Export your contacts and dedupe the location fields they actually useRefer to MaxMind’s country and subdivision listsOr, define your own controlled values using custom attributesA few tips: use country_code when available, expect region and city values to vary by country, and normalize them on your side if you need consistency.

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