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Location Object of Contacts

  • November 21, 2025
  • 1 reply
  • 18 views
A

We are new integrating Intercom with our systems. Right now having problems with location object... Where can i get some list of valid (countries, regions, cities) in order to map correcctly?

Best answer by Emilygav

Hey ​@Allan Calvo! Emily here from Support Engineering at Intercom 👋🏼

 

Thanks for your question, happy to help clarify how Intercom handles location data!

 

Intercom automatically populates a contact’s country, region, and city based on their IP address using MaxMind. In newer responses you’ll also see country_code and continent_code. Older APIs may still show the legacy location_data fields.

 

Because these values come directly from MaxMind and reflect real-world geography, Intercom doesn’t use a fixed list of “allowed” locations. If you need a reference set, you can:

  • Export your contacts and dedupe the location fields they actually use

  • Refer to MaxMind’s country and subdivision lists

  • Or, define your own controlled values using custom attributes

 

A few tips: use country_code when available, expect region and city values to vary by country, and normalize them on your side if you need consistency.

1 reply

Emilygav
Intercom Team
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  • EmilygavIntercom Team
  • Intercom Team
  • Answer
  • November 28, 2025

Hey ​@Allan Calvo! Emily here from Support Engineering at Intercom 👋🏼

 

Thanks for your question, happy to help clarify how Intercom handles location data!

 

Intercom automatically populates a contact’s country, region, and city based on their IP address using MaxMind. In newer responses you’ll also see country_code and continent_code. Older APIs may still show the legacy location_data fields.

 

Because these values come directly from MaxMind and reflect real-world geography, Intercom doesn’t use a fixed list of “allowed” locations. If you need a reference set, you can:

  • Export your contacts and dedupe the location fields they actually use

  • Refer to MaxMind’s country and subdivision lists

  • Or, define your own controlled values using custom attributes

 

A few tips: use country_code when available, expect region and city values to vary by country, and normalize them on your side if you need consistency.

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