Remove Intercom access from users having the same filters. | Community
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Answered

Remove Intercom access from users having the same filters.

  • February 9, 2022
  • 3 replies
  • 37 views
M

Hello,

I am trying to remove intercom access from several users with the same filter. Is it enough if I archive them ? Can I unarchive them later or is this an irreversible action ?

Thank you for your help !

Best answer by Eric Fitz

Thanks for clarifying! If you archive record, they can be restored via our API by making a update call to the contact record. An archived contact record will also restore if that contact logs back into your platform or messages you again.

3 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • 1630 replies
  • February 9, 2022

Hey @mohamed (​, when you say "users", do you mean contact records you have stored within Intercom, or teammates in your workspace?

M
  • Mohamed (
  • Author
  • New Participant
  • 1 reply
  • February 10, 2022

Yes, exactly. I mean contact records that I've stored.

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Eric FitzEmployee
  • Employee
  • 1630 replies
  • Answer
  • February 10, 2022

Thanks for clarifying! If you archive record, they can be restored via our API by making a update call to the contact record. An archived contact record will also restore if that contact logs back into your platform or messages you again.


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