Why are several users with the same email address being created?

Question

Hello everyone! I have a quick question regarding users. I need one email to count as one user.I'm seeing in my contacts' section that the same email address is appearing many times as individual lines. I'm adding an example of a member of our team as a screenshot. What I would expect here would be for all of this info to be in one and only line. I don't understand why the same email is not grouped.I tried giving a name and a company to one of them, hoping that it would group the rest, but nothing happened.  Any ideas?

Milan · Accepted Answer

BTW, you will not be able to merge them. Two (or more) users can not be merged.There are certain types of profiles you can (and can’t) merge:A lead can be merged into a user profile.2 leads cannot be merged.2 users cannot be merged.A user profile cannot be merged back into a lead profileMore info: https://www.intercom.com/help/en/articles/2614580-merge-lead-and-user-profiles

Milan · Answer

@lucas d12​ What are the other attributes that you are using, there is probably a UsedID that differentiates them?

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