Hey everyone 👋What is your ultimate setup for Intercom starting from a website visitor to loyal customer and advocate? Including apps you're using too perhaps.We're redesigning ours at the mo to get more out of the tool. MattDriftrock

Hey @matt w13👋 From our experience, website and webapp auto-messages have been really useful to connect with visitors and users respectively. We allow visitors to book meetings via Calendly, for example. We also run regular Survicate NPS surveys that users can reply to from the Intercom messenger. Great to see marketplace apps playing so well with core platform functionality! In addition to that, we having been rolling-out Product Tours for more and more use-cases as time goes by. It helps with the initial onboarding but it also makes difference when you want to draw attention to some small navigation elements that have changed in your app and/or have not yet been fully explored by your users. Oh and programmatic emails are great to engage users in trial expired companies as well (so we can find out why they decided not to continue). How about you? Do you have already some ideas for the new setup?

We have done some design on this, without oversharing;Demand nurtures (email into web messaging)Bot Qualification (with updates to CRM)Live Sales into activationAnswer Bots and Tours for digital Onboarding (with supporting Articles)Live Chat during activationActivation nurture flows (campaigns / series)Live chat during adoption (sharing articles / tours etc)Custom Bots / Answer Bots and Tours for support deflectionMilestone messaging (data driven in app) - EG (celebrate med Early life adoption nurture flows (campaigns / series)At risk nurture flows (campaigns / series)Marketing / Product communications via Messenger (posts / email)Voice of Customer / Sentiment / NPS engagementAll high level but covers our dream/utopia state (see below😁).

Your ultimate Intercom setup

Your ultimate Intercom setup | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded