How to use an IVR system ("press 1") on outbound calls without a dialer?

  • 18 March 2024
  • 1 reply

We currently have several clients whose phones require pressing 1 or 2 in order to connect. On Intercom Help Desk we are unable to use these functions which means we aren’t able to connect. How do we make this work for our outbound calls? All articles about IVR systems on Intercom pertain to inbound. 


Best answer by Jacob Cox 23 March 2024, 23:12

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Hi @Kirsten Nelson !

Currently it’s not possible to handle this type of scenario with the Outbound phone feature. I do know that our team is working on adding a Dialer feature to our Phone product some time mid-year. These roadmap estimates do have a tendency to change as the dates approach, but it’s something that is definitely on our team’s radar!

Thanks for reaching out about that!