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I cannot find evidence of that email anywhere! i have removed all emails from email forwarding and cannot figure out why automated responses are still coming in from that email

Hello @natalya​ 👋,

 

Just to make sure that we are on the same page, you want to stop getting automated responses when someone CC your support e-mail? Is this correct?

Hi Roy!

 

Yes exactly!

@natalya​ , Have you tried to set up some automation? Which allows you to close such e-mails automatically.

Here's the example:

IntercomAUtoClose

Yes I have, however our issue is we want an accurate close conversation time, does this affect the close conversation time?

 

@natalya​ , The following rule will close conversation instantly If they match rule conditions.

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