Skip to main content
Answered

Email notifications


Hello guys 🙂,

How can I turn off the email notifications of replies in-app conversations?

Is it possible?

Best answer by Sam

Hi Nicole!

 

Edit: It is possible to disable this for customers. See @roy s11​ ‘s answer.

 

It is not currently possible to turn off the Email Notifications for your Customers for replies for in-app conversations.

 

If you are referring to the Teammate notifications, your team can do this in their Account Notification settings. This will allow them to fine tune their notifications to their preference.

 

Hope this helps.

View original
Did this topic help you find an answer to your question?

5 replies

Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • Answer
  • April 9, 2021

Hi Nicole!

 

Edit: It is possible to disable this for customers. See @roy s11​ ‘s answer.

 

It is not currently possible to turn off the Email Notifications for your Customers for replies for in-app conversations.

 

If you are referring to the Teammate notifications, your team can do this in their Account Notification settings. This will allow them to fine tune their notifications to their preference.

 

Hope this helps.


  • Author
  • New Participant
  • 2 replies
  • April 9, 2021

I would like to remove the email notification for my customers. Thanks for the answer, Sam!


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • April 9, 2021

Hello @nicole p​ , That's actually possible, just uncheck "Allow conversations to continue over email" option in Intercom Settings -> Security -> Security settings -> Conversation.

IntercomMore information about this feature can be found here.

 

Let me know if this is what you are looking for.


Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • April 9, 2021

Just be aware this still sends the notification, it just removes the context!


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • April 9, 2021

@user1030​ , Yes, Exactly. To see a message it's makes mandatory for users to log in to the app and use the messenger.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings