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Answered

How to exclude auto-replies from Inbox?


We send newsletters via MixPanel. Every time a new wave of emails goes out, we received hundreds of auto-replies or OOO from that campaign.

 

We already disconnected the emails from Intercom, but auto-replies are still sent to the Intercom inbox.

 

Please help us as it is very anoying.

 

Best answer by Roy

Hello @edvin​ 👋,

 

Have you tried to set up some Automation rule that will close such messages automatically?

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7 replies

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  • Expert User
  • 1152 replies
  • Answer
  • May 3, 2021

Hello @edvin​ 👋,

 

Have you tried to set up some Automation rule that will close such messages automatically?

AutoReply


  • New Participant
  • 3 replies
  • May 4, 2021

We have set up automations like this before, but:

  • some automated responses still slip through
  • close time is still affected

Is there any way to do this without this happening?


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • May 4, 2021

@natalya​ , If you already disconnect email accounts from Intercom, how are you getting e-mails? 🤔


  • Author
  • Connector
  • 5 replies
  • May 4, 2021

This is the biggest mistery. Have anyone faced the similar situation?


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • May 4, 2021

@edvin​ , Please, send me a screenshot of Incoming conversation (Auto Reply).

 

I will take a look and help you to fix this mystery.


  • Author
  • Connector
  • 5 replies
  • May 6, 2021

These type of messages we get. Thank you Roy.

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Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • May 6, 2021

@edvin​ , As I see from the screenshots incoming source is an e-mail. That means that e-mail accounts are not disconnect from Intercom.

 

Please go to the e-mail account settings and disable forwarding to Intercom address.

 

If you need a bit more information about this, just let me know and I will provide detailed instructions.


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