Hello @edvin​ 👋,

Have you tried to set up some Automation rule that will close such messages automatically?

We have set up automations like this before, but:

• some automated responses still slip through
• close time is still affected

Is there any way to do this without this happening?

@natalya​ , If you already disconnect email accounts from Intercom, how are you getting e-mails? 🤔

This is the biggest mistery. Have anyone faced the similar situation?

@edvin​ , Please, send me a screenshot of Incoming conversation (Auto Reply).

I will take a look and help you to fix this mystery.

These type of messages we get. Thank you Roy.

@edvin​ , As I see from the screenshots incoming source is an e-mail. That means that e-mail accounts are not disconnect from Intercom.

Please go to the e-mail account settings and disable forwarding to Intercom address.

If you need a bit more information about this, just let me know and I will provide detailed instructions.