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Answered

Inbox rules and conversation priority

  • April 19, 2021
  • 1 reply
  • 109 views

Hi!

 

Would it be possible to make an inbox rule _not_ trigger when the conversation is marked as priority?

 

Many thanks :) 

Best answer by Milan

Hello @user1075​ - that's an interesting question and something I see can be useful.

I was checking on my Intercom environment and there are no options in Inbox Automation Rules to check for the priority of the conversation.

 

Actually, I think that marking priority is not an attribute/tag of the conversation generally so it can not be used in any rules.

 

The workaround would be to manually set the conversation attribute (note: conversation tag can be set but not used in these rules!). And then you need to remove it / change it manually again. This is not something that is easy to do from within Intercom, you can not just go and edit attributes.

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Milan
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  • April 19, 2021

Hello @user1075​ - that's an interesting question and something I see can be useful.

I was checking on my Intercom environment and there are no options in Inbox Automation Rules to check for the priority of the conversation.

 

Actually, I think that marking priority is not an attribute/tag of the conversation generally so it can not be used in any rules.

 

The workaround would be to manually set the conversation attribute (note: conversation tag can be set but not used in these rules!). And then you need to remove it / change it manually again. This is not something that is easy to do from within Intercom, you can not just go and edit attributes.


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