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In some cases - we need to bring in certain people (but not assign to them). Even without the @ mention part - we could really use adding a private note to the ticket as part of the macro. Sometimes we need to leave an internal note for another department after we have responded to the customer.

@user386​ nice ideas, that should go to @Product Wishlist​ and end up on the road map if not there already.

 

I'd say Macros will be improved beyond just Saved Replies + related actions. At least the name suggests that... I hope 😃

 

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