I figured out my problem here — my adblock extension in my web browser was blocking images from loading in Intercom. I was also unable to view images in public articles published by other members on our team.

Is this a common behavior? Is everyone who views our knowledge base with an adblocker installed going to be unable to view screenshots and other images?

The error you’re encountering when uploading images to your Knowledge articles could be due to a few common reasons. Here's how you can troubleshoot and resolve it:

Check File Format and Size: Ensure the images you’re uploading are in a supported format (e.g., JPG, PNG) and meet the size limits. Compress larger files if needed.

Clear Cache and Cookies: Sometimes, browser issues can interfere with file uploads. Clear your cache and cookies or try accessing Intercom in an incognito/private window.

Test with a Different Browser: Certain browser extensions or settings can conflict with uploads. Switch to a different browser (e.g., Chrome, Firefox) to see if the issue persists.

Verify Permissions: Ensure you have the appropriate role and permissions within Intercom to edit and upload content in Knowledge articles.

Internet Connection: Check your connection speed and stability. A slow or unstable connection can interrupt file uploads.

Try a Different Image: Test with a simple, smaller image file to see if the issue is specific to certain images.

Contact Intercom Support: If the problem continues, reach out to Intercom’s support team. Include details like your browser, file type, and any steps you’ve already tried. They can investigate further or confirm if it's a known issue.

Hope this helps!