How to avoid Fin trying to offer solutions to marketing emails and other spam? | Community
Skip to main content

We’re trying out Fin for email conversations. 

One issue that I imagine is not unique to us is that we get quite a lot of marketing mails to our support@ and hello@ emails. And now when we do, Fin treats that as a customer needing some help. 

I’m not sure this is a huge issue, other than the fact that Intercom will charge us for each such case since the Fin response will go unanswered and eventually he’ll close the case and considered it “assumed resolved” 💸

Has anyone figured out a good way to manage this kind of inbound “spam” that ends up with Fin?

We have a solution to tag those messages as spam or ads and then ignore those messages.

Hi ​@lifan, 
That is a good idea! However, how do you define something as a spam/ad in your workflows? I have the same option and I'd like to set up a tagging system, but I am not sure how to detect such emails. 
 

Very curious to hear your solution!

Hi ​@lifan, 
That is a good idea! However, how do you define something as a spam/ad in your workflows? I have the same option and I'd like to set up a tagging system, but I am not sure how to detect such emails. 
 

Very curious to hear your solution!

We use Aissist.io to do the tagging. It has a smart tag function, you can define a tag with scenarios like “Advertisements or junk emails to promote a service or product or sales event, like content writing, SEO optimization, or any other type of services/products/event”, the AI can check if the message matches the scenarios, if it matches, AI will add the tag. You can setup AI not to respond to these tags. You can also create some tags and setup AI only respond to those tags.

Reply


Terms & Conditions